GDPR General Data Protection Regulation
Protection of personal information
Duelco strives to ensure that your personal information is protected when you use our services. We have therefore drawn up a policy on how your personal information is processed and protected. Stay updated on any changes here on our website.
This privacy policy applies only to Duelco customers and users of our online services. If you are applying for a position at Duelco, this policy does not apply.
Who is responsible for the protection of your personal data?
Duelco is responsible for the protection of the personal information you provide to us and is responsible for the protection of your personal information under the Danish Data Protection Act.
Where is your personal information stored?
The personal information we collect from you is stored in the European Economic Area ("EEA"), but may also be transferred to and processed in a country outside the EEA. If such a transfer of your personal data takes place, it will be in accordance with applicable law.
What types of personal information do we collect?
We collect the personal data you provide us with, for example when you place an order or contact our customer service. The personal data you provide us with may include contact information, date of birth and payment information. Furthermore, we may collect certain personal information from external sources, such as credit information and address updates.
What do we use your personal information for?
We use your personal information for the following purposes:
- Creating and managing your account with Duelco
- Processing your orders
- Contact you in case of problems with the delivery of your goods
- Responding to your inquiries and informing you about new or changed services/products
- Sending marketing material such as newsletters and catalogs
- Administration of your account in the form of credit scoring
- Analytics to provide you with relevant marketing material and information
- Send surveys to you and give you the opportunity to influence our offerings and services
- Preventing abuse or improper use of our services
- We store your personal data for as long as it is necessary for us to perform the above services or as long as required by law. After that, your personal data will be deleted.
What are your rights?
You have the right to know at any time what personal data we have registered about you (free of charge once a year). If your data is incorrect, incomplete or irrelevant, you can ask to have it corrected or deleted. We cannot delete your personal data when there are legal retention requirements, such as bookkeeping rules, or when there are other legitimate reasons to store the data, such as unpaid debts. You can revoke your permission for us to use your data for marketing purposes at any time. You can contact us by sending an email to info@duelco.dk.
Who has access to your personal information?
Your personal information may be shared with others in the Duelco Group. We never pass on, sell or exchange your personal information to third parties for marketing purposes outside the Duelco Group. Information disclosed to third parties, such as freight forwarders in connection with the delivery of the goods, media agencies in connection with the distribution of newsletters and credit information or debt collectors in connection with credit assessment, identity checks and debt collection, is only used to fulfill the above services.
How do we protect your information?
We have taken a number of technical and organizational measures to protect your data against loss, manipulation and unauthorized access. We continuously adapt our security measures to technical progress and technical development.
Cookies
A cookie is a small text file stored on your computer or mobile device from which information is retrieved on subsequent visits. Duelco uses cookies to improve and simplify your visit. We do not use cookies to store your personal information or to pass the information on to third parties.
There are two types of cookies: permanent and temporary (session cookies). Persistent cookies are stored as a file on your computer or mobile device for a period of up to 12 months. Session cookies are stored temporarily and disappear when you close your browser.
You can easily delete cookies from your computer or mobile device using your browser. If you want guidance on how to manage and delete cookies, you can find information under "Help" in your browser. You can choose to disable cookies or to receive a notification every time a new cookie is sent to your computer or mobile device. Please note that you will not be able to take advantage of all the features if you choose to disable cookies.
Third party cookies
We use third-party cookies to collect statistics in aggregated form in analytics tools such as Google Analytics and Optimizely. These cookies are both permanent and temporary (session cookies). The permanent cookies are stored on your computer or mobile device for a period of up to 24 months.
Links
Duelco may contain links to other websites that are beyond our control. We cannot accept responsibility for your integrity or for the content of these websites. We provide these links solely to make it easier for our visitors to find more information about specific areas.
